Things are about to get really interesting.
Also, yesterday we hit the bottom of the repair queue, there was nothing broken. Today everything we had was pending close. (no trouble found or came clean during testing). Hooray for 100% of the advanced services customer base being trouble free for an extended period of time. Hard to do when there's so much shitty copper out there. At least the worst of it is getting stolen by crack fiend junkies and thus has to be replaced with shiny new stuff.